PRIVACY POLICY
This Privacy Policy describes how Cutchic (the "Site", "we", "us", or "our") collects, uses, and shares information about you when you use our services, including when you visit and make a purchase from the Site.
Last updated: June 12, 2026
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "personal information".
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with service providers that help us operate the Site, provide analytics, prevent fraud, and support customer service.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment and transaction information, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with service providers that help us operate the Site, process payments, fulfill orders, provide analytics, prevent fraud, and support customer service.
Customer support information
Examples of Personal Information collected: name, email address, and any other information you provide to us.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
MINORS
The Site is not intended for individuals under the age of majority. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us through our Contact Information page to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
We use trusted service providers to help operate our online store, process payments, fulfill orders, provide analytics, prevent fraud, and support customer service. These providers may process Personal Information only as needed to provide services to us or as required by law.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
You may contact us through our Contact Information page to exercise this right.
You can opt out of targeted advertising by visiting:
FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your rights" section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our service providers may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making may include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a limited time.
Temporary denylist of payment methods associated with denylisted IP addresses. This denylist persists for a limited time.
YOUR RIGHTS
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our Contact Information page.
Your personal information may be processed or stored in countries outside of your country or region of residence. When we transfer personal information internationally, we take appropriate measures designed to protect it in accordance with applicable privacy laws.
DO NOT SELL OR SHARE MY PERSONAL INFORMATION
If you are a resident of California, you have the right to opt-out of the "sale" or "sharing" of your personal information as those terms are defined under California's privacy laws. You may contact us through our Contact Information page to exercise this right.
If you are a resident of Virginia, Colorado, Connecticut, Texas, Oregon, or Montana, you have the right to opt-out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or profiling. You may contact us through our Contact Information page to exercise this right.
COOKIES
Types of cookies we may use include:
Session cookies: help us remember your session, cart, and site preferences.
Analytics cookies: help us understand visits, traffic sources, and how customers use the Site.
Security cookies: help protect the Site, prevent fraud, and support secure checkout.
Advertising cookies: help us measure and improve advertising where permitted by law.
DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through our Contact Information page.
SERVICE PROVIDERS
We use third-party service providers to help operate our website, process payments, fulfill orders, provide analytics, prevent fraud, deliver marketing communications where permitted, and support customer service. These providers may process Personal Information only as needed to provide services to us or as required by law.
Payment
Payment information is processed by our payment service providers. We do not store full credit card numbers on our servers. Payment data is handled according to applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI-DSS) where applicable.